Last year, around the end of March, I bought my new Laptop. I wanted a small device with a 11inch screen but with still a bit of punch so I was looking for a 4th generation i5 or i7 and 8GB of ram at least. I was searching for some time and all I came up with was the Apple MacBook Air 11. Ethically I can’t support buying Apple devices, so this was no real option, though I was damn near buying one nonthetless.
That was when I found the Lenovo Yoga 11. It came as a 11 inch touchscreen device with a good i5 and 8GB of ram … so almost the perfect fit. The 360° display was no real thing for me, as I was looking for a laptop, but I didn’t object too much. The WiFi is only 2.4 GHz but I only discovered that some time later. I came across a cheap deal for the device, so I bought it.
For about 9 months I was really happy with the device. I even came to use the device in tablet mode sometimes.
Then a defect started to show. The display started to show ghost images on the edges. This was obviously a faulty display and should be fixed by warranty. I wasn’t able to send it to repair at that moment, as I needed the device to write my master thesis. Then, after my thesis was done and I could spare the notebook for some time, I sent it in for repair.
That was the last time I saw that device.
After not receiving any word from the support I phoned them about 3 weeks after sending it in. That must have been on about the 4th of May. The support told me “It’s already fixed and on the way. It should be at your place in the next days.” - Yay. But nothing arrived.
About a week later I phoned them again. This time I got a tracking number from them. You can check the status here. At the time of writing, this says “Instruction data for this shipment have been received” … since the 30th of April. About two phone calls later, I got the support to start an inquiry on my shipment.
The inquiry came up with “Should be delivered until end of the week. Otherwise it will come back to us and be sent again.” - Okay, there is still hope that I will get my laptop back.
My last phone was on monday, when the support employee mentioned the word “replacement” for the first time. I wasn’t really happy about that.
Today I received an email from Lenovo, stating that the parcel is lost by DHL. Unfortunately, they couldn’t provide me with an adequate replacement. For this reason, they want to give me my money back.
So the magic question is: Where the damned fucking fuck is my notebook? Somebody needs a high five … in the face … with a chair. And I would really like to know who that is.
Damn it, I am pissed!
Don’t ever rely on Lenovo support, they will leave you stranded without your hardware.